Policies & FAQ

Here we have tried to provide answers to general questions you may have regarding payment methods, shipping options, refund policy, cancellation policy, and special orders. If you have any questions not addressed, please feel free to contact us by phone or email.

Customer Service

You are a very important customer to us and we want you to be happy with your purchase! We make every effort to send your order accurately and quickly. Most orders will be processed and mailed within 48 business hours of successful payment processing. Should we make a mistake filling the order, please contact us immediately so we can fix the problem! Our email is [email protected] or you may call Tuesday – Saturday between 10:00 am and 5:00 pm Central Time at 281-528-9898.

GRS Fabrics Orders

At this time we do not accept orders via phone or other methods – online only. You will be asked if you wish to print or save a copy of your order after checkout is completed.  Orders and your order history are not  available after leaving the confirmation page. The email address entered during the checkout process will receive a copy of the completed order as acknowledgement of the order. Any issues regarding the order will also communicated via email, please be sure that your spam filters do not reject emails from us.

Sales Tax

Orders placed from within the state of Texas will have 8.25% sales tax added. International orders (delivery outside the US) may be subject to customs duties and taxes. Please do not inquire about us falsifying any customs documentation that may be required for your overseas purchase.

Payment Options

We accept payment for your order via Visa, MasterCard, American Express, and Discover credit cards.  Our Checkout Process is transacted via a secure encrypted method for online safety.

We do not accept Pay Pal, personal checks, money orders, or certified checks.

For those of you who prefer to not enter payment details online:  Please complete your online purchase via our Shopping Cart and Checkout Process and enter 16 “0”s for the card number and “0”s for other requested payment fields – you can then contact us via telephone to complete the transaction payment and provide the Order Invoice Number to match to your payment.

Back-Orders

We will notify you via email before processing your payment should an item be on back-order or not available as ordered.  We are happy to work with you to select a suitable alternate fabric, if you wish.

Fabric

Bolt fabric is sold in HALF YARD continuous increments and is priced online per each HALF YARD unit. We will notify you if we are not able to send your order in one continuous piece. Yardage offered online is subject to availability and prior sales are possible. We will notify you via email before processing your payment if an item is no longer available. Alternately, please contact us or indicate in the comments area during Checkout should you need more than we show available of a particular fabric.

Please note that not all fabrics shown on our website, especially older collections, are available for walk-in purchase in the shop. These collections are marked “Online Exclusive” on the website.

Pictures of fabric swatches we use are provided by the manufacturer. Due to numerous factors beyond our control,such as variations in dye lots or your individual monitor settings, we can not guarantee that the fabric you receive will be 100% identical to that displayed.  If you are not sure about color compatibility within your fabric selection, please include a request in the comments area during check out and we can let you know if something seems amiss.

Return Policy

There are no returns on orders – unless there is a defect or damage to the fabric.  If you receive a product from us that is damaged, please contact us immediately so we can correct the situation. Any returned item must be unused, in original packaging and in the same condition as when we sent it to you. There can be no odors such as cigarette smoke, stains, pet hairs, or anything else that would make it unsalable. Please contact us first for a return authorization number. No refunds will be authorized after 20 days from purchase. Exceptional circumstances, if approved, will incur a 25% restocking fee. Shipping, handling and insurance costs will not be refunded.

Cancellation Policy

Once orders are placed online or submitted via email, they cannot be cancelled or changed. We will contact you via email with available options should we be unable to fill your complete order.  Extraordinary exceptions will be subject to 25% restocking fee.

Shipping Policy

Click here to view our complete Shipping Terms and pricing. You may purchase online for in-shop pickup by indicating this in the Shopping Cart Order Comments area – we will adjust shipping & handling charges prior to processing your payment.

If the shipping address you provide contains errors or should your package be otherwise returned undelivered, we will attempt to obtain correct delivery information and charge you for the additional shipping.

Special Orders

We’re happy to special order items if at all possible. Please feel free to contact us with your requests and we’ll do our best to locate them for you. A 50% deposit may be required for items we don’t normally carry. We also stock a large selection of items that are not listed online. Please contact us to see if we might have that long-searched for piece you’ve needed!